Refund policy

PLEASE READ CAREFULLY BEFORE MAKING YOUR PURCHASE

At Ice Kings, each piece of jewelry can take a minimum of 35-45 business days to manufacture depending on the level of customization on the order. Some more complex orders can take additional time. All orders placed through this online store, social media channels, or custom inquiries are considered custom orders and, as such, Ice Kings is not required to provide a refund if you change your mind about your order for any reason. WE DO NOT PROVIDE REFUNDS ON CUSTOM ORDERS 

NO SATISFACTION GUARANTEE 

Due to an individual’s subjective style and opinions, Ice Kings cannot guarantee a purchaser’s satisfaction of any Products ordered from us. Although Ice Kings has made every effort to display our Products and their colors and appearance as accurately as possible, the displayed attributes of the Products depend upon the computer capabilities of the User, and Ice Kings cannot guarantee that the User’s computer or device will accurately portray the actual attributes of the Products.

JEWELRY CARE

 

While you agree that Ice Kings shall not be responsible for, and that you release and hold Ice Kings harmless from, any and all liability related to damage to a Product once it is delivered to you, we recommend that you regularly clean any jewelry Products you purchase from us. We recommend that you use mild soap and water to clean any jewelry Products you purchase. You should avoid using any other type of chemical cleaners, abrasive polishing agents, or chlorine. We also recommend that you remove all jewelry Products before engaging in any exercise, before going to sleep, or when showering, swimming, etc., and that you put your jewelry Products on after bathing, spraying perfumes or hairsprays, or applying any lotions and cosmetics.

SHOULD YOU HAVE A PROBLEM WITH YOUR ORDER

At Ice Kings we strive to offer our customers the best quality jewelry. We also understand things can happen. Although we do have a NO REFUND POLICY ON CUSTOM ORDERS and a NO SATISFACTION GUARANTEE we are still open to hear from you about your order. Contact us at theicekingsshop@gmail.com and a team member will contact you to discuss your issue.